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FAQ

  • Is there a pharmacy or drug store nearby

    Pharmacies dealing with medical drugs (※ doctor's prescription is necessary), drug stores selling OTC drugs are also located in about 5 minuContinue reading
  • Can you fish around the area

    Yes.You can enjoy fishing in the sea around our facility.Many fishermen come together.
  • Are there footbaths nearby?

    There is a footbath 5 minutes walk from our hotel.

    【Shimabara Onsen Izumi Park】
    Address: Nagasaki prefecture Shimabara shi Minato-cho ShimaContinue reading
  • Can you see fireflies in the surroundings

    Yes.At the moat of Shimabara Castle located 10 minutes by car from the hotel, it seems that Genji fireflies will be seen from late May to eaContinue reading
  • Can I go out

    Yes.Although it is possible to go out after check-in, we lock the front door from 2 o'clock at night, so please ask the person at the night Continue reading
  • Can you play the river / waterside in the vicinity?

    "Ayu returning waterfall" is recommended.
    https://www.jalan.net/kankou/spt_42374ab2040005772/

    It is about 20 minutes by car from the hotel.Continue reading
  • Can you see stars in the neighborhood

    Stars can be seen with the naked eye if there is little light around the hotel and the air is clear, but the stars seen from Unzen are partiContinue reading
  • Can I take a walk around the area

    Shimabara Outer Port near is recommended.It is pleasant to take a walk while listening to the steam whistle of the ferry and the sound of thContinue reading
  • Can I play golf in the surroundings

    The nearest golf course is about 15 minutes by car from the hotel.

    ■Shimabara Country Club
    Address: Nagasaki Prefecture Minami Shimabara FuContinue reading
  • Is there holding a festival / festival in the neighborhood

    spring
    ●Shimabara castle under chick ... Hina dolls are exhibited & events everywhere in the city
    ●First city Shop opening in Cheonjak Park
    Continue reading
  • Can I apply for tours and activities at the front desk?

    We are not making proxy applications. Please note.
  • Are there day-trip hot springs/public baths nearby?

    Yes.It is located about 10 minutes by car from our hotel.

    【Yutakoro no yu】
    It is a safe and secure hot bathing facility where the city condContinue reading
  • Can I pick up taste hunting and fruit hunting around?

    It is held at several farms in Shimabara.
    It depends on the season, so please refer below.
    https://www.jalan.net/kankou/420000/420800/g1_AContinue reading
  • Is there an illumination spot nearby

    "Shimabara Winter Night Fantasia" is recommended.
    Shimabara Outer Port will be lit up with illumination of as many as 160,000 balls.
    You cContinue reading
  • Is there a pool

    There is no pool in our facility.
  • What is the payment method for the accommodation fee

    Cash, credit card, bank transfer can be used.
    You can also use online card payment with your company HP, Jalan net.
  • Can I use a credit card to pay the accommodation fee

    Yes.The following credit cards are available.
    ■VISA
    ■MASTER
    ■JCB
    ■American Express (AMEX)
    ■Discover
    ■Diners Club
  • Can I use a travel agent's gift certificate to pay for the room rate

    No, it cannot be used.
  • Apart from accommodation charges, is there a charge of hotel tax and hot spring tax separately

    No.Basically, there is no charge except for the price you booked.
  • Could you give me an overnight stay

    Yes.We will prepare.
    Please ask the front desk.
  • Can I pay the accommodation fee first?

    Yes.Our facilities are basically asking for payment at check-in.
  • Can I get a bill and can I deposit later?

    Basically, we do not go to individual customers.
  • Can I pay the accommodation fee one by one

    Yes.It is possible to correspond.
    ※Since it may take time to respond, please allow us to come to the front desk with time in margin.
  • Can I have a receipt

    ■Payment on site
    Yes.We issue receipts at the front desk.Please ask at the time of payment.

    ■Jalan case of using online card payment with rContinue reading
  • Can I change the payment method of my room charge

    ■If you are booked directly from the phone
    Please confirm by phone.
    0957-62-3120

    ■When booked from the official website or Jalan
    Payment meContinue reading
  • Please tell me how to store valuables

    Valuables will be kept at the front desk.There is no safe in the room.
  • What is the surprise of your birthday or anniversary?

    Unfortunately, we do not accept it.
  • Can I exchange foreign currency

    Unfortunately, we do not accept it.
  • Can I move around the facility wearing indoor clothes or slippers?

    Please wear indoor clothes only in your guest room.Please refrain when moving within the building.
    It is possible to move inside the facilitContinue reading
  • Can I use the stroller in the facility

    You can use.

Reserve·Contact us

Feel free to help yourself

0957-62-3120

24 hours reception