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FAQ

  • Is payment at check-in or out?

    Generally, we ask that you pay at the time of check-in.
    We appreciate your understanding and cooperation as check-out times will be busy.
  • There is no desk lamp at the bedside

    Please note that as it is powered from the outlet next to the bed, it will not turn on if you unplug it.
    If there is a problem, please inquiContinue reading
  • It is inconvenient that the electricity in the guest room does not work when you are not in the guest room.

    When you enter the room, there is a keyhole next to the entrance, so insert the key there and turn it to turn on the power to the room.
    (ThiContinue reading
  • Can I charge an electric car

    This facility does not have charging equipment for electric vehicles.
    The nearest rechargeable facility is here.

    【Nagasaki Toyota Motor ShContinue reading
  • Do you have baby/kids products?

    Baby and children's goods are not available or sold.
  • Can I add a towel

    Generally, we do not provide additional towels.
    Please dry the towels before using them again.

    Additional towels are available for consecutContinue reading
  • Can I change the size of the gown (loungewear)?

    The robe (loungewear) provided in the guest rooms is one size.Please note.
    Also, there are no special gowns for women or children.
  • The electricity in the room doesn't work

    When you enter the guest room, there is a keyhole next to the entrance. Insert the key and turn it to turn on the power in the guest room.
    (Continue reading
  • Is there drinking water?

    You can use it for drinking toilet water.
    Alternatively, mineral water, tea, etc. are sold in the vending machines on the first floor.
    (SomContinue reading
  • Do you have a hotel brochure?

    There are no pamphlets.
    Please see the hotel's official website for the latest information.
  • Do you have elevators

    Yes, we have one.
    Access to all floors.
  • Is there a hanger?

    Yes.All guest rooms have a clothes hanging space, so we will provide it there.
  • Can I use foreign electrical appliances in the guest rooms?

    Foreign electrical appliances can be used in the guest rooms, but you may need a converter plug or transformer.
    (There are no rentals)
  • Do you have stationery

    Yes.All rooms are equipped with note paper and ballpoint pens.
  • Is there a glass?

    Yes.All rooms are equipped with teacups and glasses for the number of guests.
    There is also a gargle cup at the sink.
  • How is the view from the room?

    Some rooms on higher floors and depending on the location on the floor offer views of the ocean or mountains.
  • What kind of rooms are the rooms?

    ■Single Room(Semi-double bed x 1)
    ■Double Room(1 double bed)
    ■Twin Room(2 single beds)
    ■Deluxe Twin Room(Semi-double bed x 2)

    There are fouContinue reading
  • Are the rooms barrier-free?

    It is not completely barrier-free.
    There are steps in the bathroom and toilet.
  • Is it possible to eat in the room?

    No.We do not offer in-room dining.
  • Is there room service

    No, our hotel does not offer room service.
    There are supermarkets and convenience stores near the hotel, so please feel free to use them.
  • Are there any extra beds available?

    No, our hotel does not have extra beds.
    If you require an additional bed, please book an additional room.
  • Can I make an outside call from the telephone in my room?

    Yes, available for use.
    There is a charge. Payment will be upon checkout.
    First, press "0" and then the recipient's phone number.
  • Can I make international calls from the telephone in my room?

    No, it is not available.
  • Can I rent more than one room key

    No.Only one room key is rented.
  • The electricity in my room doesn't come on, what should I do?

    There is a keyhole near the entrance of the room, so insert the key there and turn it to turn on the power to the room.(We will explain at cContinue reading
  • Do you have extra blankets?

    We have a limited number, but we are preparing.
    Please ask the front desk when using.
  • Is the bathroom in the guest room separate from the bath and toilet?

    Single, twin, deluxe twin, and double rooms are in the same room.
    The Japanese-style room is a separate room.
  • Can you open the window in the guest room?

    Some rooms have a limited opening distance, but all rooms can be opened and closed.
    However, we do not recommend it because insects come in.Continue reading
  • Can I order food delivery in my room?

    No.Please refrain from placing orders.
  • Is there a connecting room?

    No.There is no provision for connecting rooms.
    Please let us know in advance if there is a request for reservation between neighbor.

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0957-62-3120

24 hours reception