FAQ

There are no pamphlets.
Please see the hotel's official website for the latest information.

You can use it for drinking toilet water.

Alternatively, you can purchase mineral water, tea, etc. from the vending machines on the first …Continue reading

This property does not provide room service.

You can send and receive parcels from the hotel.

For shipping from the hotel, only Yamato Transport cash on delivery is available.

If you …Continue reading

Cash, credit card, bank transfer can be used.
You can also use online card payment with your company HP, Jalan net.

Yes.The following credit cards are available.
■VISA
■MASTER
■JCB
■American Express (AMEX)
■Discover
■Diners Club

No, it cannot be used.

No.Basically, there is no charge except for the price you booked.

Yes.We will prepare.
Please ask the front desk.

Yes.Our facilities are basically asking for payment at check-in.

Basically, we do not go to individual customers.

Yes.It is possible to correspond.
※Since it may take time to respond, please allow us to come to the front desk with time in margin.

■Payment on site
Yes.We issue receipts at the front desk.Please ask at the time of payment.

■Jalan case of using online card payment with r…Continue reading

■If you are booked directly from the phone
Please confirm by phone.
0957-62-3120

■When booked from the official website or Jalan
Payment me…Continue reading

Valuables will be kept at the front desk.There is no safe in the room.

Unfortunately, we do not accept it.

Unfortunately, we do not accept it.

Please wear indoor clothes only in your guest room.Please refrain when moving within the building.
It is possible to move inside the facilit…Continue reading

You can use.

Softbank is hard to connect, au · docomo is connected.

Depending on the time, I think whether it feels warm compared to the city center.
Because it is surrounded by the Ariake Sea and the mountai…Continue reading

It is 0957-62-3120.

There is an evacuation aisle in the guest room.
Please use the emergency staircase and evacuate to 1F.
Also, as evacuation sites may change …Continue reading

Please inform the hotel, please tell us in detail what "when", "where" and "what kind of things" were forgotten.
Since there are times when …Continue reading

We do not have facilities in particular, so we recommend you go out when you want to enjoy.

There is no event held in the facility.

The email address for inquiries will be below.
info@toyocity-hotel.com

There is almost no snowfall, it will not accumulate once a year or not.

The home page of our facility is as follows.
http://www.toyocity-hotel.com

No.We do not have any staff who can speak foreign languages.
We will respond as much as possible, but we may not be able to respond adequat…Continue reading